Shipping policy

1. Order Processing

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays).
You will receive an email confirmation with tracking information once your order has shipped.
Please allow extra time during holidays or high-volume periods.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout and depend on your location, order weight, and shipping method.
Delivery times vary by destination:
- Domestic (U.S.) Orders: 3–7 business days after processing.
- International Orders: 7–21 business days, depending on customs and postal services.
Stella Maris is not responsible for delivery delays caused by the shipping carrier, weather conditions, or customs inspections.

3. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number to monitor your shipment’s progress directly on the courier’s website (e.g., USPS).

4. Lost, Damaged, or Stolen Packages

Once a package has been shipped, Stella Maris is not responsible for lost, unclaimed, or damaged packages.
If your package is marked as delivered but you haven’t received it, please contact USPS or your local courier first.
For additional assistance, you may contact us at st.stella.mariss@gmail.com, and we’ll do our best to help guide you through the process.

5. Incorrect Addresses

Please ensure your shipping address is accurate before completing your purchase.

Stella Maris is not responsible for packages delivered to incorrect addresses provided by the customer.
If you realize there is an address error, contact us immediately — changes can only be made before the order ships.

6. International Shipping & Customs

International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Stella Maris is not responsible for delays or costs related to customs clearance.